Services

COBBLER24 is a unique online shoe repair service platform. It all began with a traditional cobbler shop opened in Vienna, Austria in 1970, and evolved naturally into an online service. COBBLER24 aims to make the art of shoe repair accessible to all of Europe through the help of a user-friendly platform, professional cobblers and quick shipping services.
Currently our services are open to the members of the European Union only. However, we are working hard to make them accessible to the entire world in the future.
Yes, we only use the best materials available on the market.
At the moment we do not make orthopedic repairs.
Our professional cobblers are well-acquainted with many brands and can repair just about anything.
For an additional fee we can refinish exotic skins and rare materials. Please specify all additional requirements in the comments section when placing an order. If for any reason we are unable to meet your request, we will notify you at once and issue a refund.
For the moment, COBBLER24 is focused on providing the highest quality shoe repairs only.
Certainly. To place an order as a corporate customer, please contact our sales team:

My Account

By signing up on COBBLER24 (via e-mail soon also via Facebook or Google accounts), you will gain an account, where you can keep track of your orders, update your delivery addresses and view your account activity.
Registering on COBBLER24 is easy. All you have to do is click on “Account” and then on “Register”. You will be asked to provide your name, e-mail address and to choose a password. Afterwards you will receive a confirmation e-mail, so you can activate your account. Alternatively, you can sign up through your Facebook or Google+ profiles.
In order to change your password, you must click on “Forgot Your Password?” on the Login page. Enter your e-mail address and press “Send”. You will then receive an e-mail with a link leading you to a new page, where you can change your address.
You can easily track your orders from your account dashboard (My orders). We will also send you updates via e-mail throughout the entire repair process, including your shipping tracking numbers.
To update your account information, simply log into your account, select the Account information section, edit your details and click “Save” in order to make the changes.

Payment

We accept all major credit and debit cards, Giropay, iDEAL, Mister Cash, Paypal and Sofortbanking. All payments are processed directly by CardGate
CardGate will process your payment information confidentially and it will never be shared to third parties.
No. In order to keep your information secure, we do not store any of your billing information. You will need to enter your credit or debit card information with each order.

Shipping

Currently we work with Veloce and DPD.
Yes, all products are insured both by our shipping partners and by Cobbler 24.
Shipping costs differ depending on each country. We negotiate a flat rate with every shipping company. Basically, you pay the same amount on shipping for one or several pairs of shoes (the flat rate is available for up to 31 kg of footwear).
Because each pair of shoes requires individual attention, we cannot give you a precise time frame. We will, however, return your shoes in a maximum of 14 working days.
You can send us as many shoes in one order as you’d like and the transportation costs will be the same for up to 31 kg of footwear.

Customer Care

This is not an issue. Please specify all your requirements in the additional comments section when placing the order. Alternatively, you can make your requests via our in-site LiveChat or by contacting our support team. Any supplementary costs will be then added to your cart, and you may continue with your purchase.
You can contact us via e-mail at support@cobbler24.eu or via our in-site LiveChat. Alternitavely you can use our contact form.
Our Working Hours are Monday–Thursday 9:00am-6:00pm EST. Friday 9:00am-2:00pm EST. If you reach out to us outside of these hours, please contact us by LiveChat or leave us a message in our contact form and we will respond as quickly as possible.

Coupons

You can enter your coupon-code at check-out.

If you have any further questions, please contact our SUPPORT TEAM > or contact us directly.
Tel.: +43 1 375 00 22
E-mail: support@cobbler24.eu